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Dial-A-Mop, LLC strives to provide you with exceptional customer service. This includes respecting and protecting your privacy. The following is our guarantee regarding your privacy.
- PRIVACY: Dial-A-Mop provides residential cleaning services performed by fully trained staff. The training for staff includes an intensive course in the necessity of protecting the sanctity of your residence and personal information.
- PERSONAL INFORMATION: Personal information held by Dial-A-Mop may include your name, gender, current address, telephone/mobile phone number and email address.
We also hold details of any previous or ongoing service provision. Your information is held in strict confidence.
Without this personal information, we may not be able to provide you with the consistent level of excellent service we aspire to.
- HOW WE COLLECT INFORMATION: Dial-A-Mop collects personal information through voluntary provision of such by the customer. This may be given verbally, in written form or transmitted electronically.
- HOW WE USE PERSONAL INFORMATION: Your personal information may be used to;
- Provide the services you require.
- Keep you informed of new products and services.
- Control and improve quality through customer feedback.
- Inform staff of your service requirements.
- Billing.
- WHEN WE DISCLOSE INFORMATION: No personal customer information is disclosed to any party external to Dial-A-Mop, LLC. All customer details are for the sole purpose of providing the highest levels of customer service.
If we wish to use any of this personal information or data for any purpose other than that specified above, we would not do so unless we have your express written consent to do so.
Exceptions to this include;
- Where there are reasonable grounds to believe that disclosure is necessary to prevent a threat to life, health or property.
- Where disclosure is required by law or is reasonably necessary to assist a law enforcement agency.
In either case, you would be informed of such action as soon as possible.
- SECURITY OF INFORMATION: We will take reasonable steps to ensure that all information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment accessed only by authorized persons.
Information that you send to or receive from www.dialamop.com or by email or our contact form is not encrypted or protected by secure socket layers. Transmissions sent to or from www.dialamop.com are routinely monitored by system administrators who provide our hosting service. While it is technically possible that a technician will monitor your transmission, it is highly unlikely.
Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. While we strive to protect your personal information from misuse, loss and unauthorized access, we cannot guarantee the security of any information you transmit to us or receive online. These activities are conducted at your own risk.
Once we receive your transmission, we make our best effort to ensure its security. We do this by removing your personal information from the web site as quickly as possible and store it on a secure computer. This is usually done in a matter of hours from the time you post it.
- UPDATING & ACCESSING INFORMATION: You have the right to request a copy of your file at any time. You may also amend and update your personal information to ensure it is kept up-to-date.
- PROTECTING THE PRIVACY OF YOUR HOME: We realize that it is not just information that is private. So is the home you live in. One of the things we do to maintain your privacy is to try diligently to assign the same team to your home week after week.
Part of the training each employee receives is the right every customer has to complete privacy. Under no circumstance is anything in your home, or related to you and/or your home, discussed with anyone other than a supervisor employed with Dial-A-Mop, LLC. The only reason that would happen is to ensure you are getting the excellent quality of service that is our standard.
This privacy policy as posted on this site is the sole statement of our privacy policy with respect to this site, and no summary, modification, restatement or other version thereof, or other privacy statement or policy, in any form, is valid unless we post a new or revised policy to the site.
Dial-A-Mop, LLC Privacy Policy updated January 2010.
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